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Why won't my ePaisa Card Reader read swiped cards?

If your ePaisa card reader isn't working properly, try the following tips:

  • Make sure the ePaisa app is synced with your reader via Bluetooth or your device won't be able to detect the reader.
  • Try reconnecting the card reader by forgetting the device on Bluetooth settings and pairing with your device again.
  • Uninstall the ePaisa app from your device and reinstall. See Apple's support site and Google's support site for instructions.
  • Wipe the metal connector with a cloth. Residue can collect and prevent the reader from making a proper connection.
  • Clear debris from the card reader slot with a card reader cleaning card or a paper towel folded over multiple times.
  • Make sure you're using a supported device. We cannot guarantee full compatibility on a device that is not supported.

 
If you think your reader is broken, you can request a new reader by contacting our support staff.

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