• "Invalid Transaction" (Error code 12)

  Error code 12: Error at financial processor Solution: Refresh your app. If problem persists, contact support and raise a ticketSome readers

• "Invalid username or password" (Error code 206)

  Error code 206: Authentication failed Solution: Check if you have configured correct Username and password in your ePaisa Dashboard settings. If problem persists, please contact support.Some readers

• "Issuer Switch Inoperative" (Error code 91)

  Error code 91: Error at financial processor Solution: Try again after sometime.Some readers

• "Card reader not found while searching "

  Error meaning: Card reader is not displaying in Bluetooth device search.  Solution: Make sure card reader is switched On. Try to pair it manually from Bluetooth settings.Some readers

• "EMV Card Swiped. Insert Card" (Error code 5022)

  Error code 5022: A chip & PIN card is swiped   Solution:  Do not swipe the card. Insert the chip & PIN card into card readerSome readers

• "Reader not Found" (Error code 5005)

  Error code 5005: Bluetooth connection error Solution: Unpair the reader from Bluetooth settings and try pairing it again. If problem persists, contact support.Some readers

• "TID NOT PRESENT" (Error code 89)

  Error code 89: Error from processor Solution: Contact SupportFew readers

• When will my money be deposited?

  Payments are sent to your linked bank account following our standard deposit schedule. Transactions accepted before your the end of business activity will ensure you receive a single deposit in T(Transaction date) plus 2 days.Few readers

• "Routing Error" (Error code 92)

  Error code 92: Error at financial processor Solution: Try again after sometime. If problem persists, contact support and raise a ticket.Few readers

• "Transaction failed due to low Internet bandwidth" (Error code 312)

  Error code 312: Transaction failed due to low GPRS bandwidth. Customer card might be charged. Solution: You need to void this transaction from the transaction historyFew readers

• "Daily Limit Exceeded. Need to settle Transactions" (Error code 127)

  Error code 127: Your daily transaction limit is over Solution: Contact support to increase your transaction limit.Few readers

• "Exception Raised in Reader Connection" (Error code 5014)

  Error code 5014: This is due to a duplicated key or wrong key format Solution: Contact support and raise a ticket with TID/MIDFew readers

• Why won't my ePaisa Card Reader read swiped cards?

  If your ePaisa card reader isn't working properly, try the following tips: Make sure the ePaisa app is synced with your reader via Bluetooth or your device won't be able to detect the reader. Try reconnecting the card reader by forgetting the device on Bluetooth settings and pairing with your device again. Uninstall the ePaisa app from your device and reinstall. See Apple's support site and Google's support site for instructions. Wipe the metal connector with a cloth. Residue caFew readers

• "Unknown response from processor"

  Error: Blank response code comes from processor Solution: Contact support and raise a ticket with TID/MIDFew readers

• In the application I do not see any inventory management tool/ options

  You can view inventory details in the Cash register option on the app and also on the merchant login. Follow the steps below to get started. Visit www.ePaisa.com and click merchant login to sign in to your account. In the Dashboard, click the drop down on right hand corner, select Profile Business. Scroll down to Products and select Active to activate inventory. Log into the app with your user id and password, select Cash Register. In cash register, taFew readers

• How do I edit any of the customer information after we have entered it?

  Visit www.ePaisa.com and click merchant login to sign in to your account. In the Dashboard, click the drop down on right hand corner, select Customers. To edit information, click Edit and enter the informationFew readers

• "Previous transaction is pending"

  Error: Your previous transaction has failed. You will need to call for reversal before initiating next transaction. Solution: Press OK or Void it from history.Few readers

• I forgot my username/password. What do I do?

  Go to ePaisa Dashboard and click on Forgot Password. Enter your registered email address and click Send. You will receive a link to reset your password. You can reset your password and login using your new credentials.Few readers

• "Transaction Aborted" (Error code 5027)

  Error code 5027: This is due to an INVALID PIN or AMOUNT CONFIRMATION TIMED OUT or Cancel Button is Pressed on Reader  Solution: Enter a valid pin. Try another transactionFew readers

• "Reversal/ Void success" (Error code 000)

  Error code 000: Transaction reversal is successful. Solution: Refund money to customers (time may vary from bank to bank).Few readers

• "Timed Out in Amount Confirmation" (Error code 5035)

  Error code 5035: Transaction failed as amount is not confirmed on card reader PIN pad. Solution: Initiate another transaction.Few readers

• Are there any contracts or cancellation fees?

  Yes ePaisa has a 1 year contract. You can cancel anytime if you do not like our product or service. In event of any cancellation before term end,there would be a standard deduction of Rs 3500 the one time set up fees, and no of months subscription used plus next quarter subscription charges.Few readers

• "Void" (Error code 120)

  Error code 120: This transaction has already been settled or customer's card is not charged Solution: Customer can not void a settled transaction.Few readers

• "Session Establishment Failed" (Error Code 308)

  Error 308: Connection to payment processor has failed because of low GPRS bandwidth Solution: Make sure Internet is reliable and has a strong bandwidth.Few readers

• "Blank MID/TID"

  Error: MID/TID is not present Solution: Refresh app from settings.Few readers

• Which devices are compatible with the ePaisa app?

  ePaisa is compatible with most iOS and Android devices running the latest software versions. However, we do not currently support the following: BlackBerry devices Windows devices Non-mobile devices, such as laptop and desktop computers Android Device Compatibility ePaisa supports almost all Android devices out there! Supported Android devices have the following specifications: Google Android 4.0 or higher Location services enabled Access to Google Play Kindly, cFew readers

• Can I use my account in a diferrent region at the same time?

  Yes, you can use your account anywhere in India. However, for security reasons, the phone and card reader being used must be the same as mentioned in your settings. You can always update the information in your settings if you wish.Few readers

• "Reader and Mobile not yet connected" (Error code 701)

  Error code 701: Bluetooth connection error Solution: Unpair the reader from Bluetooth settings and pair it again. If problem persists, contact support.Few readers

• "Do not honor" (Error code 5)

  Error: International card acceptance is not enabled for merchant. Solution: Refresh app from settings. If problem persists, contact support and raise a ticket with TID/MID.Few readers

• What types of payments can I accept using ePaisa?

  You can accept payments in the form of cash, credit/debit card, cheques, credit (udhaar), We accept Visa, MasterCard, RuPay, and Maestro. We have also integrated wallet payment acceptance in our POS application.Few readers

• Can I get another ePaisa Card Reader?

  Absolutely. You can have more than one card reader for your users and setup and manage multiple users under your account. Contact our sales personnel for more information.Few readers

• "Format Error" (Error code 30)

  Error code 30: Error at financial processor Solution: Refresh your app. If problem persists, contact support and raise a ticketFew readers

• "Please Check the Reader is switched on" (Error code 5006)

  Error: Reader is not turned on or it is not discoverable Solution: Make sure reader is turned on and keep it closer to your phone/tabletFew readers

• I am having trouble with my Internet connection. Can I still swipe card payments?

  To help ensure secure payment processing, ePaisa requires online access through WiFi, 2G, 3G or Edge connectivity.Few readers

• Which devices are compatible with the ePaisa Card Reader?

  Make sure you're using a compatible iOS or Android device with the ePaisa chip and PIN card reader. Once you've confirmed your device is supported, order the card reader at any time. Google Android Compatibility The following Android devices are supported: Asus Memo Pad 7 Asus Memo Pad 8  Asus Nexus 7 Dell Venue 8 HTC Desire 510 HTC Nexus 9 HTC One HTC One (M8) LG G Pad 8.0 LG G3 LG Nexus 4 LG Nexus 5 Motorola Droid Ultra XT MotorolaFew readers

• Can I access my ePaisa account from another device?

  ePaisa is cloud-based. This means that you can access your account from anywhere. You can also have multiple devices signed in to one account simultaneously. If you've purchased a new device, you can simply download the ePaisa POS app and sign in to your existing account with the associated email address and password.Few readers

• "Insert EMV Card Again" (Error code 5018)

  Error code 5018: EMV card is not inserted properly Solution: Make sure EMV card is properly inserted all the way throughFew readers